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Welcome to Plum Mobile Support!

Thank you for choosing Plum Mobile!

All Plum Mobile devices carry a one (1) year Manufacturers Limited Warranty against defects, which does not cover physical or water damage. If you are experiencing an issue with your device, which is NOT related to physical damage, we encourage you to take the following steps:

1. The first step in getting support for your Plum Mobile Device is to contact the retailer where the device was purchased, along with your receipt, to seek an immediate resolution.

2. Please review our Frequently Asked Questions for answers and solutions to commonly asked questions and issues.

Frequently Asked Questions (F.A.Q.)

Our user manuals are available online, in both Spanish and English, for every Plum Mobile device. Please search for your device and visit its page on our website to download your manual.

Plum Mobile devices are Unlocked for GSM networks worldwide.

Our Unlocked devices are compatible with GSM carriers like AT&T and T-Mobile as well as with any GSM SIM cards (e.g. H20, Straight Talk, Metro PCS, Simple Mobile, Tracfone, Cricket Wireless, Net10, Speedtalk, Telcel America, Lyca, Go Smart, PureTalk USA, Walmart Family Mobile, and select prepaid carriers).

Please contact the carrier for more information about service plans, rates, and SIM card activations.

* Unlocked devices will not work with CDMA Carriers like Sprint, Verizon, Boost or Virgin.

There are two possible solutions to this issue.

Solution 1: Factory reset (soft) your Plum Mobile Device to see if it resolves the issue:

You can remove all the configurations, files and applications from your phone performing a Factory Reset following these steps:

  1. Go to the Applications menu
  2. Go to Settings
  3. Go to Backup & Reset
  4. Select Factory Data Reset

* Please make a backup of your most important data before performing this procedure.

Solution 2: Hard reset your Plum Mobile Device, if the above factory reset does not resolve the issue. (CAREFUL: This will erase all your consumer data, please properly back up your information prior to performing this HARD Reset):

  1. Power on volume up + power:
  2. You will reach android robot
  3. Wait 5 seconds
  4. Press power button once
  5. Menu will appear
  6. Use volume down to scroll down to wipe data/factory reset
  7. Press volume up to select wipe data/factory reset
  8. Use volume down to scroll down to YES
  9. Use volume up to select YES

Each mobile service provider has their own unique internet settings for your phone to work. Our Plum Mobile Devices have these settings preloaded, but due to recent changes or upgrades to your particular service, you may need to reload the settings into your phone so internet, app store and picture messaging all work properly.

Please go to your mobile service provider’s webpage and seek “APN, Access Point Name or Internet Settings” for your particular service. Once you have located the settings you can load them into your device manually via the below instructions:

  1. Pull down the notifications screen & tap on Settings
  2. Tap on Mobile Data (some phones say “more”)
  3. Tap Mobile Networks (some phones have “Access Point Names” here)
  4. Tap Access Point Names
  5. Press the menu button
  6. Select New APN
    • Name:
    • APN: (Enter Carrier Name Here)
    • Proxy:
    • Port:
    • Username:
    • Password:
    • Server:
    • MMSC: (Enter MMSC here)
    • MMS Proxy:
    • MMS Port:
    • MCC: (Enter MCC)
    • MNC: (Enter MNC)
    • APN Type: (Enter APN Type)
  7. Select Menu and Save
  8. Go back one screen to the APN list and tap on the dot to Enable YOUR CARRIER
  9. Restart phone & you are ready to use your Data Services

To change the default location of your application’s data, you must enter in Settings -> Storage and tap the SD card option to set it as default. 
With this option enabled, when you install an application, it will copy the data to the SD card.
Remember that if you change, remove or format your microSD, the application will stop working.

When LTE signal is not available, the device will operate on 4G HSDPA+ or H+, which is the speed below LTE. Some Plum Mobile devices work on 4G only, not LTE; while some other devices work on 3G or 2G bands only. Please reference the user manual for your device to determine which bands are supported by your device.

4H HSDPA+ (H+) is the speed between 3G and 4G LTE, which achieves 21mbps download speeds.

  1. Go to the Applications menu -> People.
  2. Press the Menu button then tap Import/Export.
  3. Tap on the SIM card with your contacts then tap Next.
  4. Tap on the desired destination then tap Next.
  5. Select or search the contacts that you want to move then tap OK on the right top of the screen.

You can take a screenshot of the content in your phone screen by just pressing the Power button and Down Volume button at the same time. The image will be saved in the Screenshots folder in your phone Gallery.

Check to see if the Charging Icon on the display show “charging” with the little lightning bolt.

A. If the unit shows charging, then most likely your battery is defective.
B. If the unit does NOT show charging, then use another charger to re-test.

If unit does NOT charge, then most likely your charging port needs to be repaired by a technician.

To enable USB debugging you must first enable the developer mode by following these steps:

  1. Go to Applications Menu -> Settings -> About phone.
  2. Tap Build Number field multiple times until you see the message “You are now developer” on the bottom.
  3. Return to the main Settings menu.
  4. Go in Developer Options.
  5. Check the USB debugging option.

All Plum Mobile Devices come with a One (1) Year Limited Warranty which covers factory defects or malfunction. Physical Damage or Water Damage are not covered under this warranty. To check the cost of repairs on your out of warranty device please contact

A variety of retailers and technical services centers can replace your phone’s LCD. However, the cost of parts and labor combined can often equal or exceed the replacement cost of the device. Many consumers will resell their compromised device online “as-is”, then purchase a new Plum Mobile device, thereby saving money in the process.

If you have one of the 3rd party applications installed on your device then you might be able to track your lost or stolen device.  Please visit the Play Store to download third party applications. If your phone is lost or stolen, immediately call your service provider to suspend your service, so they can quickly protect your account from fraudulent use.

To prevent unauthorized use of your device, you have the ability to lock and unlock your phone. When your phone is locked, calls can still be received, but no one can dial out, other than to call 911. Try gaining access to your Gmail account by going to If you have tried all options unsuccessfully please contact

Most wireless phones can have a 4-digit unlock code or pattern that was programmed by you when you were setting up the security settings for your device. The default passcode is usually 1122, 1234, 1111, 2222, or 0000.

If you are an International Customer (outside the United States) your one year limited warranty will be provided by the eTailer or Retailer (physical store) that sold you your device. Please contact the company on your receipt for support.

Please visit our Contact Us page to find out how to get in touch with Plum Mobile.

For partnership opportunities you may also email and for support inquiries contact us at  You may also message us on our Facebook or LinkedIn pages.

3. Send an E-Mail to our support department if you have already spoken to the retailer and read the FAQ

4. If your issue remains unresolved and the device does not have any sign of physical damage, please follow the directions below:

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