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Welcome to Plum Mobile Support!

Thank you for choosing Plum Mobile!

**ATTENTION**

All Plum phones are unlocked and compatible with ATT, T Mobile, Consumer Cellular, Cricket, Metro, Straight Talk (not with Verizon sim), Mint, Ting, Lyca, Simple Mobile, Net10, Walmart Family Mobile, Tracfone, Pure Talk, Airvoice and many more.

Not compatible with Verizon or Boost

There is no need for you to contact your service provider to activate your phone. Remove the sim card from your old phone – insert it into your new phone, all set – If you see an “Emergency calls” message then press menu >settings >connections>network account>options>search and choose the correct APN for your service provider then press option and delete all other APN’s from the list. Restart your phone. It is now ready for use

If you need help choosing the correct APN then please contact your service provider, visit their website, or email us.

If the APN for your service provider is not found in the phone, then contact your service provider to get the apn settings and then Follow the instructions below to enter the APN settings into your phone

Menu > settings > connections > network accounts > edit > edit >

Use # to capitalize or lower-case letters

Use * to find special characters: . /

Press ok after completing each task – press save after completing all

Below is only an example of APN settings entry- each service provider has their own APN settings, please only enter the apn settings for your service provider.

  • Name: XXXXXXXXXX
  • Access Point: XXXXXXXXXX
  • Gateway: xxxx.xxxx.xxx.net
  • MMS Port: xx
  • Set Homepage: http://mmsc.xxxx.xxx

Press Save and then Delete all other APN’s by going into options – restart your device. It is now ready. We are here to help Email us – We reply within 5-30 minutes support@plum-mobile.com

HOW TO SETUP YOUR PHONE
Support@Plum-Mobile.com
Repair Request Form
User Manuals

Frequently Asked Questions (F.A.Q.)

How do I activate my new Plum phone ?

Remove the Activated sim card from your old phone then install it into your new Plum phone. Power the phone ON. All set.

Do I have to contact me service provider to activate my new Plum phone ?

No, you do not have to contact your service provider. Simply swap the sim card into your new phone. All set.

Are Plum phones compatible with my service provider ?

All Plum phones from year 2022 are Unlocked 4G VoLTE and compatible with ATT, T mobile and approx. 10+ prepaid companies that uses ATT and T mobile Network

Example – Cricket, Metro, Straight Talk, Simple Mobile, Mint, Ting, Consumer Cellular, Patriot Mobile, Walmart Family Mobile, Ultra Mobile and more

If your service provider uses ATT or T-Mobile network, then your Plum phone is compatible.

What should i do if i have inserted an activated sim card into my new plum phone and I’m not able to make phone calls ?

Remove the sim card and then insert it back again, it should work if not ask your service provider for a new sim card. all new plum phones are 4G VoLTE the latest technology and will not work with old sim cards.

What should I do if my phone screen says emergency calls only ?

Remove the sim card and then insert it back again, it should work if not ask your service provider for a new sim card. all new plum phones are 4G VoLTE the latest technology and will not work with old sim cards.

What size SIM card is compatible with Plum phones

You will need a nano size sim card (the most common size) for use with any Plum model

How can I check compatibility online with the IMEI number?

No need to check IMEI compatibility as all Plum phones are factory unlocked.

What do I do if I’m getting new service with my new Plum phone and required to enter IMEI online to activate my service?

Service providers only recognize IMEI numbers of approved brands like apple, Samsung etc. If you must enter IMEI to activate your new service

then use the IMEI of your old phone just to activate the service. Once activated put the sim card in. Power the phone ON. All set.

Why does my old sim card not fit my new Plum phone ?

If you have a very old sim card it might be the bigger size (discontinued). Contact your service provider to get the Nano size sim card.

Why did I not receive a Sim card with my Plum Phone ?

Sim card is a part of your service and is always provided by your service provider.

How do I access my Voice Mail ?

Voice mail is a service provided by your service provider. Usually, you can either press number 1 and hold it down or dial your own phone number to get to your voicemail.

Can I use any charger to charge my Plum phone ?

Please only use the approved Plum charger that came with your device. Even though regular micro-USB chargers look the same they actually are not the same.

Where can I purchase replacement Plum accessories ?

Original parts like chargers and batteries are sold by Plum authorized distributors online.

Why my old Plum phone is no longer compatible ?

All Major service providers (ATT, T-Mobile, Verizon) are no longer using 3G/4G network after Feb 2022 and are requiring all devices to be 4G VoLTE or 5G.

How do I insert the sim card into my new Plum Phone ?

Follow the instructions provided to insert the sim card. You can also visit your nearest cellphone store to get help.

My LCD display is cracked or broken.

All Plum Mobile Devices come with a One (1) Year Limited Warranty which covers factory defects or malfunction. Physical Damage or Water Damage are not covered under this warranty.

Your damaged or out of warranty Plum phone can be repaired However, the cost of parts and labor combined can often equal or exceed the replacement cost of the device.

My phone is locked. How do I unlock it?

To prevent unauthorized use of your device, you can lock and unlock your phone. When your phone is locked, calls can still be received, but no one can dial out, other than to call 911. If you have a Plum smart phone then Try gaining access to your Gmail account by going to http://accounts.google.com/recoveraccount.

Most Feature phones (phones with buttons) can be setup by user to be locked in unauthorized use by setting up a 4 digit number.

The default code for feature phones is either 1122 or 1234

How do I reach Plum Mobile?

Please visit our Contact Us page to find out how to contact Plum Mobile.
For partnership opportunities you may also email sales@plum-mobile.com and for support inquiries contact us at support@plum-mobile.com.

I’M NOT ABLE TO RECEIVE OR SEND PICTURE TEXT ?

Each service provider has their own APN or MMS settings. Contact your service provider to receive these settings and then follow the directions in your user guide to enter these settings.

Plum Feature phones (phones with buttons) have limited amount of memory and may be required to install a Micro SD memory card (available at any Walgreens or CVS) to receive pics or videos.

How do I copy my contacts from my old phone on to my Plum Mobile Device?

Copy the contacts from your old phone to your sim card or SD card (memory card), then insert the sim or SD card into your new Plum phone

For phones with buttons (feature phones) press contacts >options>import>copy>copy from phone> copy to phone.

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